You’re in safe hands.
In these unusual times, our priority is to ensure that our brasseries are as safe as they can possibly be & that we can welcome you & look after you in a way that feels natural & not too overbearing.
To adhere to Government guidelines, we are working with the following procedures in place & would appreciate if you could read these before your upcoming visit:
- IMPORTANT – REGIONAL TIERS: Please help us to do the right thing & make sure you are booking a table in line with the very latest Government guidance for your area https://www.gov.uk/guidance/local-covid-alert-levels-what-you-need-to-know
- Maximum booking size – in line with government guidance, we can take bookings for a maximum of 6 guests per table (all must be from the same household if you live &/or are dining in a venue in Tier 2 or 3)
- Closing Time – all guests must vacate the building by 10pm, to facilitate this we now have allocated table durations: parties up to 3 people will have a 1.5 hour table time, parties of 4-6 will have a 2 hour table time. We feel confident this won’t impact on your enjoyment & allows us to take bookings safely & with sensible social distancing.
- We are now cashless & also fully seated with table service for drinking & for dining
- Please remember your face masks as you are required to wear one on arrival & when moving around the venue, we won’t be able to let you in without one – thank you in advance!
- Table Service Only: just a reminder that we are using the bar space as well as the brasserie for dining & that we are now cashless for both drinks and dining.
- Test & Trace: we are required to capture the contact details for at least one person for each booking. Book online now or download the NHS app and check-in when you arrive. The details you use for your booking will be used for ‘Test and Trace’ purposes.
Please see below for our five point promise:
- OUR PEOPLE : Our teams are all Covid-trained and temperature checked before each shift. All staff will be wearing face shields which will be sanitised regularly
- GUEST COMFORT : We have hand sanitisers for you to use and table screens and portable screens between tables where necessary
- PERSONAL SPACE: to help with social distancing we have restricted capacity management and a one way flow. Team members and guests are required to wear face masks in line with government guidelines.
- OUR VENUE: We have introduced more rigorous and frequent cleaning of all areas of the brasseries
- PAPER’LESS’ : We have single use menus, order & pay at table for drinks in the bar & credit cards only for bill payment
Frequently asked questions
Here are a few further details regarding what to expect and our new ways of working :
Q – What is the maximum number you can take bookings for?
A – In line with government guidance, we can take bookings for a maximum of 6 guests per table (all must be from the same household if you live &/or are dining in a venue in Tier 2 or 3)
Q – Do I need to book in advance?
A – It is not essential but is strongly advised. If you book online we do not need you to log in for test & trace on arrival, in addition we will be carefully managing our capacity due to social distancing guidelines so we would highly recommend that you do book ahead to avoid disappointment.
Q – Do you need to book ahead of coming in for a drink only?
A – It is not essential but would be advised. If you book online we do not need you to log in for test & trace on arrival. We will set aside a certain proportion of our venue for walk-ins however we would recommend that you book in advance to avoid disappointment. Please note that all our venues will be 100% seated only. There can be no standing or ordering at the bar. Please note our table duration times above.
Q – I have a gift voucher that has expired/is soon to expire, will I be able to extend my voucher to use when you reopen?
A – All gift cards that covered part or all of the COVID lockdown period were automatically be extended for an additional 6 months.
Q – Do I need to wear a mask when I arrive?
A – Yes, the government requires that a face mask must be worn on arrival at restaurants and whilst moving around hospitality venues at any time. We will not be able to allow you inside without a face covering.
NB: If you are feeling at all unwell we would ask that you delay your visit with us – thank you.